Refund Policy

This Refund Policy explains when and how refunds are available for WebDoneNow services.

1. Deposits

Before Work Starts

• If you cancel before we have started any work on your website, you are entitled to a full refund of your deposit
• "Work starts" is defined as the moment we begin designing or building your site, which is typically within 24 hours of receiving your content
• To cancel before work starts, email dakota.vale@webdonenow.com with "Cancel — Refund" in the subject line

After Work Starts

• Once work has commenced, your deposit is non-refundable
• This covers the time, resources, and design work already invested in your project
• If you cancel mid-build, you will receive whatever has been completed up to that point

2. Balance Payment

• The balance is due when your website goes live on your domain
• If you are dissatisfied with the completed website, you may request revisions within 7 days of going live (one round of revisions included free)
• If issues cannot be resolved through revisions, you may request a refund of the balance (not the deposit) within 7 days of going live
• Balance refunds are issued at our discretion, considering whether the deliverable matches the agreed specification

3. Monthly Maintenance

• Monthly maintenance is billed in advance via Stripe
• You may cancel at any time with 30 days' notice
• If you cancel mid-month, you retain maintenance coverage until the end of the billing period — no partial refund
• If we fail to deliver maintenance services in a given month (e.g. site downtime we caused and didn't fix), contact us for a pro-rata refund or credit

4. What's Not Refundable

• Deposits for projects where work has commenced
• Third-party costs we've paid on your behalf (e.g. domain registration, SSL certificates, premium plugins)
• Custom work that has been completed and delivered (e.g. custom design, copywriting)
• Monthly maintenance fees for periods already completed

5. How to Request a Refund

Email dakota.vale@webdonenow.com with:

• Your name and business name
• The reason for your refund request
• Your payment receipt or transaction ID

Refunds are processed back to the original payment method (via Stripe) within 5–10 business days.

6. Chargebacks

If you believe a charge is incorrect, please contact us directly before initiating a chargeback with your bank. We aim to resolve disputes quickly and fairly. Initiating a chargeback without first contacting us may result in suspension of services.

7. Contact

• Refund requests: dakota.vale@webdonenow.com
• Sales enquiries: john.kemp@webdonenow.com

This Refund Policy is provided as a starting point and should be reviewed by a legal professional before relying on it for regulatory compliance.