Refund Policy
Last updated: 15 July 2026. Effective date: 15 July 2026
This Refund Policy explains how refunds and cancellations work for WebDoneNow website subscriptions.
1. No deposit
Standard WebDoneNow packages do not use a setup fee or deposit. Your subscription starts through Stripe and is billed monthly.
2. Subscription term
- Each standard package has a 12-month minimum term.
- After the minimum term, you may cancel with 30 days written notice.
- If you ask to stop during the first 12 months, the remaining minimum-term payments may still be due unless we agree otherwise in writing.
3. First payment and cooling-off requests
- If you subscribe by mistake and contact us before any work starts, we will review the request and may cancel and refund the first payment.
- Work usually starts once we begin planning, designing, building, or preparing your website after receiving your order or content.
- Once work has started, the first payment is normally non-refundable.
4. Monthly billing
- Monthly subscription payments are billed in advance through Stripe.
- If you cancel after the 12-month minimum term, service continues until the end of the paid billing period or cancellation notice period, depending on timing.
- We do not usually issue partial-month refunds.
- If we fail to deliver a service we are responsible for, contact us and we will review a refund, credit, or fix.
5. What's not refundable
- Completed website work within the agreed package scope
- Subscription payments for periods already delivered
- Third-party costs paid on your behalf outside the included allowance, such as premium domains, above-allowance domain differences, premium plugins, or specialist integrations
- Bespoke or custom work that has been completed and delivered
6. How to request a refund or cancellation
Email dakota.vale@webdonenow.com with:
- Your name and business name
- The reason for your request
- Your payment receipt or Stripe transaction ID if you have it
Approved refunds are processed back to the original payment method through Stripe. Banks and card providers can take several business days to show the refund.
7. Chargebacks
If you think a charge is wrong, contact us before opening a chargeback with your bank. We will try to resolve the issue quickly. A chargeback without prior contact may lead to service suspension while the dispute is reviewed.
8. Contact
- Refund and cancellation requests: dakota.vale@webdonenow.com
- Sales enquiries: john.kemp@webdonenow.com
This Refund Policy is a working business policy and should be reviewed by a legal professional before relying on it for regulatory compliance.